You can return an item to us within 14 days if you are not entirely happy. Items must be returned unused, in their original packaging, & accompanied by a completed returns form. Please notify us within this timeframe to receive a returns number to include with the items. 

Cottontwist will provide a full refund, excluding postage. Please obtain proof of postage as we will not accept responsibility for the non-arrival of returned items.

Refunds will only be issued for the value of the item returned. This will be credited to the customer’s credit card within 30 days of receipt of the returned items.